FAQs

Our FAQ page offers clear and reassuring answers to common dental questions. We’re here to help you feel confident, informed, and comfortable with every step of your care. Explore our FAQs to gain a deeper understanding of our services, procedures, and patient experience.

• How can I schedule an appointment?

  You can request an appointment here or give our team a call at 585-424-5005.

• Do you take walk-in appointments?

  Please request an appointment online or call us before coming in.

• Do you accept insurance?

  Yes, our team is in-network with Blue Cross Blue Shield and Cigna, and accepts others. Please call us to see if we’re in-network with your insurance provider.

• What type of financial support or payment plans do you offer?

  If you don’t have dental insurance at this time, we encourage you to join our VIP Savings Plan. You can also finance your care through our third-party payment partners, CareCredit and Cherry.

• What hours is your office open?

  Here are our office hours:

  Monday: 8 a.m. – 5 p.m.
  Tuesday: 8 a.m. – 5 p.m.
  Wednesday: 9 a.m. – 5 p.m.
  Thursday: 8 a.m. – 2 p.m.
  Friday: Closed

• How early should I bring my child to their appointment?

  Please arrive 10 to 15 minutes before your scheduled appointment time, in case we need to confirm or obtain patient or insurance information.

• How long does an appointment take?

  Depending on your child’s oral health needs, appointment times can vary. For example, a regular checkup/cleaning may take half an hour or one hour, while more extensive treatments may take longer.