Frequently Asked Questions
Find quick answers to common questions about appointments, treatments, insurance, sedation options, and more. Our team is committed to making dental care simple, comfortable, and easy to understand for every patient and family.
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How can I schedule an appointment?
You can request an appointment here or give our team a call at 585-424-5005.
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Do you accept insurance?
Yes, our team is in-network with Blue Cross Blue Shield and Cigna, and accepts others. Please call us to see if we’re in-network with your insurance provider.
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Will my insurance cover my orthodontic treatment?
Depending on what dental insurance plan you are enrolled in, a portion of your
treatment plan may be covered. During your consultation, our team will verify
your dental insurance and provide you with an estimate before the end of the
appointment. We will utilize your insurance to maximize your benefits. -
Do you offer payment plans?
We absolutely do! We have multiple financing options available that will be
explained at your initial consultation. -
What hours is your office open?
Our office hours are as follows:
Monday: 7:30 a.m.-4:30 p.m.
Tuesday: 7:30 a.m.-4:30 p.m.
Wednesday: 7:30 a.m.-4:30 p.m.
Thursday: 7:30 a.m.-1:30 p.m.
Friday: Closed
Saturday: Closed
Sunday: Closed -
How early should I bring my child to their appointment?
Please arrive 10 to 15 minutes before your scheduled appointment time, in case we need to confirm or obtain patient or insurance information.
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How long does an appointment take?
Depending on your child’s oral health needs, appointment times can vary. For example, a regular checkup/cleaning may take half an hour or one hour, while more extensive treatments may take longer.
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How much does orthodontic treatment cost?
Your initial consultation is completely free! We offer complimentary consultations
to learn what the orthodontic treatment plan will entail.Every case is different, so depending on the situation, treatment can range from
$3,500 to $7,500. For select cases requiring just a “touch-up,” fees can be as low
as $1,750.